Term & Conditions
TERM & CONDITIONS
Prescription and Medical-Grade Skincare Products Order Policy
Welcome to www.drjuliet.co.uk. The following terms and conditions govern the ordering of prescription and medical-grade skincare products through our website. By placing an order, you agree to these terms and conditions.
All current and future orders containing prescription or medical-grade skincare products require a screening and video call appointment at the time of each order request.
As part of the screening process, you will be required to send photos and complete medical forms. This ensures personalised and effective skincare recommendations tailored to your needs.
Each order must be verified by a doctor from our team before it can be approved and processed for delivery.
- If you plan to reorder prescription or medical-grade skincare products, you must schedule a follow-up appointment.
- This follow-up is essential for monitoring your progress and addressing any concerns you may have regarding your skincare regimen.
- We offer a complimentary follow-up video call with Dr. Juliet to discuss your skincare needs and any questions you may have.
- This follow-up appointment is crucial for maintaining the quality and safety of your treatment and is in line with medicolegal requirements.
- We do not offer refunds or exchanges on prescription or medical-grade items. However, if the wrong item has been issued, please contact us immediately for resolution.
5. Scheduling and Contact:
- To schedule your follow-up call or if you have any questions, please contact us through the provided contact information on our website.
Contact Information: For any inquiries or to schedule your appointment, please contact us at reception@drjuliet.co.uk
By placing an order on www.drjuliet.co.uk, you acknowledge that you have read, understood, and agreed to these terms and conditions.