Online Order Policy for Prescription Only Medicines (POMs) and Medical Grade Products
Strict Regulations and Safety
In the UK, the purchase of Prescription Only Medicines (POMs) or Medical Grade Products online is strictly regulated to ensure patient safety.
To order from our service:
- Order Authorisation: Authorisation from our doctor is required for all prescription/medical grade products.
- Facial Photographs: You will need to submit facial photographs, which will be kept confidential and not shared without your consent.
New Patient Screening Process
- Mandatory Video Appointment: A video appointment to determine if an online prescription request is appropriate.
- Follow-up Consultations: A video follow-up consultation is required for each subsequent order to ensure ongoing suitability and safety of the prescribed medication.
Products Available
We offer a range of trusted products, including:
- ZO Skin Health
- Obagi Medical
- Perfect Peel/Medica Forte
- Additional Products: Other products not listed will be notified upon placing an order.
Delivery Information
- Dispatch Times: Orders are dispatched within 1 working day from when the order has been authorised.
- Delivery Methods: Standard delivery takes 2-3 working days.
- Next Day Delivery: For next day delivery, please contact our team. An extra fee may be required for this service.
- Collection: For collection, please contact our team to arrange a suitable time.
Data Privacy
- Confidentiality: All personal information and consultation records are kept strictly confidential and are not shared without your consent.
- Data Security: We employ advanced security measures to protect your data.
Order Processing & Cancellation Policy
When placing an order, you are submitting a request to purchase a product; this does not guarantee that the transaction will be completed or that you will receive the product. The company reserves the right to review each order to ensure it complies with our terms and conditions, particularly those concerning regulated products like prescription medicines. Even after payment, the order may not be fulfilled until all conditions, such as verifying the legitimacy of the prescription and ensuring product suitability, are met.
If your order does not comply with our terms—such as if the prescription is invalid or the order fails to meet regulatory requirements—we may cancel the order. In such cases, a non-refundable administrative fee of £10 will be deducted from your payment to cover the costs of processing and reviewing the order. This fee is non-refundable, even if the order is cancelled.
This disclaimer ensures that you understand the conditions under which your order might be reviewed, processed, or cancelled, and that you accept the associated administrative fee for any non-compliance.
Why Prescription Only Medicines (POMs) Cannot Be Returned
Due to legal regulations, refunds for Prescription Only Medicines (POMs) are not allowed. This policy is in place to ensure patient safety and compliance with regulatory requirements. Prescription medicines are dispensed specifically for individual patients based on a doctor’s prescription, making them non-returnable once they have been dispensed. This helps prevent misuse and ensures that all medicines are handled appropriately.
Online Support
Email: reception@drjuliet.co.uk
Phone: 0203 488 4106